We accept returns for a refund or store credit within 30 days, starting from the day after the product is received.
Refunds take up to 48 hours from the item arriving within the shop, please allow 3 working days from the refund date for this to show in your account.
We do not offer exchanges and instead would ask that you place a new order for the desired item and send the unsuitable product back for a refund.
Postage and packaging will only be refunded if the item is faulty or damaged. Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange including return postage up to the cost of £5.00.
If an order is returned which initially qualified for free delivery, we will deduct a postage cost from the refund amount to cover the cost we incurred when originally sending the item to you.
All returns should be addressed to:
Kingsgate Shopping Centre
T: +44(0) 1383 844607
Click here to download our returns form. Please include this when returning any items.