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Free delivery on orders over £150

Customer Help

If talking to a human is more your thing, you can reach our team using the contact us section below.

How can we help?

FAQs

Ordering

What size should I buy?

As we stock multiple brands, there is no standard sizing. Customers may return products within 28 days for a refund or exchange.

Can I order by phone?

No, unfortunately this is not a service that we provide as this does not ensure a secure transaction for ourselves and for you as a customer. If you wish to make a purchase with us, our website uses secure payment gateways such as Paypal or alternatively you can shop with us in-store.

Can I cancel my order?

We completely get it, we change our minds too! We can cancel an order until it has been collected by our courier. Visit our Contact Us page to get in touch.

Unfortunately, once the order has been shipped, we are unable to cancel the order. Should the item(s) not work out, you are welcome to exchange for a preferred style or return for a refund. See our Returns page for more info.

Can I click and collect?

Yes, we offer a click and collect service from our Dunfermline store. Simply place your order and select "pick up" at checkout. On collection, our staff will request ID or to see your email confirmation.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Currently, we only ship to the United Kingdom.

Is there a shipping charge?

Yes, unless you live near to our Dunfermline store. The charges are as follows:

Local - Free
UK Standard - £5.50
UK Express - £7.50

(Orders over £150 receive free shipping)

Please visit our Shipping page for more information.

Where do you offer free delivery?

Our free local delivery service covers the majority of South-West Fife. The eligible postcodes are:

- KY3 (Burntisland Area)
- KY4 (Cowdenbeath and Kelty)
- KY5 (Lochgelly and Cardenden)
- KY11 (South Dunfermline and Inverkeithing Area)
- KY12 (City Centre, North and West Dunfermline)

Please visit our shipping page for more information.

Returns & Exchanges

What is your online returns policy?

Customers have 30 days to return items purchased through our website.

What is your in-store returns policy?

All items purchased in-store can be returned for a full refund or exchange within 28 days. The item must be returned with original tags and in an unworn condition.

What if I receive a faulty item?

If you believe you have received a faulty item please contact us on shop@shmooz.co.uk with photos of the fault and one of our team will get back to you. Alternatively, bring the item into our store, with the receipt, and we will take a look.

Get in touch

Have questions about your order, or a general enquiry?